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Technician Insights

Broadcast Date: January 22, 2026

Dose of Leadership: From Technician Bench to Leadership Bench

ABOUT THIS PODCAST

This episode explores the Leader-Member Exchange (LMX) theory, offering pharmacy technicians practical strategies to strengthen relationships with leaders, advocate for their goals, and leverage networking and mentorship to advance their careers.

RESOURCES/REFERENCES

  1. Ahmed, M. A. O., Zhang, J., Fouad, A. S., Mousa, K., & Nour, H. M. (2025). The dark side of leadership: How toxic leadership fuels counterproductive work behaviors through organizational cynicism and injustice. Sustainability, 17(1), 105.
  2. Andersen, I., Buch, R., & Kuvaas, B. (2020). A literature review of social and economic leader–member exchange. Frontiers in Psychology, 11, 1474-1474.
  3. Choi, W.-S., Kang, S.-W., & Choi, S. B. (2021). Innovative behavior in the workplace: An empirical study of moderated mediation model of self-efficacy, perceived organizational support, and Leader–Member exchange. Behavioral Sciences, 11(12), 182.
  4. Mulligan, R., Ramos, J., Martín, P., & Zornoza, A. (2021). Inspiriting innovation: The effects of leader-member exchange (LMX) on innovative behavior as mediated by mindfulness and work engagement. Sustainability, 13(10), 5409.

GUEST

Jesus Nieto, MBA, CPhT
 Pharmacy Technician instructor and Program Coordinator, Santa Rosa Junior College

HOST

Karly Franck Doyle, B.S., CPhT-ADV
 Manager of Compliance Monitoring and Audits, Fairview Health Services

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The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by TPTS or ASHP, and should neither be interpreted as the official policies of TPTS or ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.